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Patients Missing Follow-ups or Referral Appointments? How to Nip That in the Bud!
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Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Chanel O., Contact Center Supervisor
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Contact Center, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Tariq H., Patient Care Associate
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Zadia B., Contact Center Supervisor
Zadia’s positive attitude is contagious. Patients often compliment her for brightening their day as she helps schedule appointments or connect them with their doctors. Her unwavering commitment to creating the best experience for patients carries over into how she leads her team, and as she often says, “Teamwork makes the dream work."
We’re here to help you help your patients.
Learn how LYP Contact Center shows your patients how much you care.