The modern patient expects access, 24/7/365. This “consumer” mindset has grown in the last few years.
Our caring and knowledgeable Patient Care Associates are ready to serve your patients, day or night, weekday or weekend.
Tasks like re-scheduling and appointment reminders, post-procedure follow-ups, pre-authorizations, referrals and more occupy hours of your staff’s valuable time.
Enable your in-house staff to focus on clinical work, not paperwork. Our experienced teams of associates handle patient logistics and communication, so your staff can stay focused on their core work.
Challenging job market, specialized associate skill sets, inconsistent call volumes, high turnover, and intensive onboarding prevent the ability to meet staffing needs consistently and accurately.
LYP Health Management provides the extra capacity you need with reliable, flexible services that support any or all your inbound and outbound patient communications- all while documenting each patient’s record in your EMR.
Population health campaigns are vital for patient health, decreasing patient leakage and practice health; but it can double the workload for your front office staff.
Our Patient Access team will manage your population health campaigns, keeping patients happier and healthier, staff workloads manageable and the organization’s financial outlook strong.
You want your patients to receive the best possible care and your patients have come to expect it. Patient experience is more important than ever before with advancements in telehealth, technology, and increased options in care. Integrating LYP’s services into your patient experience will help your organization reach higher levels of patient attention and satisfaction.
Patients are evaluating their experience with your organization from the moment they first make contact. Delight them with the hyper-personalized, concierge-style service they want.
Specializing exclusively in the healthcare service industry, our patient care associates have the patience, compassion, and experience to deliver excellent service for every type of interaction- including referring physicians and patients with chronic conditions or medical record requests. Whether we support inbound/outbound patient communications, back office or revenue cycle services, your patients will always feel like they are communicating directly with your office.
Friendly, attentive patient care associates
Healthcare calls handled annually
Years' experience serving healthcare organizations
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
“We needed to stand up a Contact Center in a relatively short amount of time. Although we knew volume would be low initially, we still required 24/7 coverage out of the chute. During the implementation requirements were in significant flux, but through it all LYP proved themselves to be ready, willing, and able to pivot. LYP brings an attitude of partnership to the relationship which facilitated a smooth go-live and continues to be of great value to the success of the service line.”
Learn how LYP Health Management shows your patients how much you care.