Patients are evaluating their experience with your organization from the moment they first make contact. Surprise them with hyper-personalized, concierge-style service that they never expected – nor experienced – from other healthcare providers.
Specializing exclusively in the medical field, our patient care associates have the patience, compassion, and experience to deliver excellent service for every type of call – including referring physicians and patients with chronic conditions or medical record requests. Whether we support your inbound or outbound patient communications, our medical call center services are seamless. Your callers will always feel like they are communicating directly with your office.
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Learn how LYP Health Management shows your patients how much you care.