Show the world how much you love your patients.
Patients today choose healthcare with a consumer mindset. If you’re not proactively finding ways to make your patients feel special, you’re already behind the curve. A stand-out experience begins the moment patients connect to make an appointment.
Since 2013, we have been delivering game-changing solutions to streamline the patient scheduling and outreach experience, providing concierge-style service as we help healthcare organizations scale their contact centers and back-office staff.
Our Mission
To lead with dynamic solutions and
services that elevates the patient
experience.
Our Vision
To be the most sought-after
thought-leaders in the healthcare
service industry.
Our Core Values
WE SET OUR
SIGHTS ON
THE HORIZON
We are always looking for new innovative ways to not only solve problems for our clients but delight them through our new ideas.
WE ARE
AN OPEN
BOOK
Transparency, honesty and respect are fundamental pillars that create an authentic experience everyone that knows us feels and believes.
WE GIVE
OUR ALL,
ALL THE TIME
With each day and in each task, we deliver excellence through our passion and feel pride in a job well done.
WE ARE EACH
PART OF THE
INNER CIRCLE
All are welcome here, and we actively focus on ensuring everyone feels this way.
WE ARE
MADE
TO SERVE
Our associates, clients and their patients are our priority, and we treat them with the utmost respect by listening attentively and assisting gracefully with compassion.
We are proud to have been awarded the
URAC Contact Center 1.0 Accreditation
Contact Center | 11/01/2025
Certified Healthcare Specialists
The demands on the medical field are unique, which is why all our patient care associates specialize in healthcare communications. Our compassionate, caring associates understand their role and responsibility in helping patients access the care they need.
Happy Employees Deliver Superior Service
Many of our mid-level and senior staff understand exactly what’s happening on the front lines of patient communications – because we’ve been there. Empowered, experienced staff create caring connections your patients can feel.
about 50%
of our current management team were promoted in-house
4 out of 6
of our Development team started as Patient Care Associates
66%
of our Client Services team were once Patient Care Associates
At LYP Health Management, we offer opportunities to start and build your career. Meet a few of our employees who have grown their careers with LYP!
Beth Walker, VP of Operations
Beth came to LYP as a nurse, looking for a change from the long hours but still helping people receive quality care. She started as a Patient Care Associate, and her background quickly helped her stand out as an excellent resource for patients, clients, and LYP. She transitioned to the Client Success Team, first as a Client Success Manager and then as the Director of Client Success. Her deep understanding of operations, combined with her knowledge of client engagement and analytics made her transition to Director of Operations and now VP of Operations a natural choice.
Chanel Ortiz, Client Success Manager
Chanel was an employee of one of our new clients and joined LYP when LYP assumed responsibility for all contact center operations. Chanel’s hard work and commitment to quality had her moving up our ranks quickly to a Lead Patient Care Associate and then to Supervisor. Chanel’s drive for positive change has continued to shine, first earning her a promotion to Client Development Manager and most recently to Client Success Manager.
Shawnte Branscum, Operations Manager
Shawnte was an LPN and single mom working the third shift before joining LYP. She was looking for a daytime role so that she could be home with her son at night and started as a Patient Care Associate with a long-term goal of advancement. Her medical background, curiosity to learn, and work ethic helped her secure a supervisor role, but she didn’t stop learning. She took advantage of career development opportunities, mentoring, and continued learning about operations; it has paid off. She is now one of LYP’s Operations Managers.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.