Patients today choose healthcare with a consumer mindset. If you’re not proactively finding ways to make your patients feel special, you’re already behind the curve. A stand-out experience begins the moment patients connect with your patient access center.
Since 2013, we have been delivering game-changing solutions to streamline the patient scheduling and outreach experience, providing concierge-style service as we help healthcare organizations scale their contact centers.
Our mission is to help healthcare organizations raise the bar for 1:1 patient connections with next-level communications support from attentive, experienced call center associates.
LYP Contact Center services are ideal for medium to large practices (15+ providers) and healthcare systems. We provide concierge-style communications support for organizations across the healthcare spectrum.
At LYP Contact Center, we are people-centered and goal-forward. Our aim is to make sure our employees know how much we value them. Our stellar patient call teams know their work is important and they’re serious about the ways they serve callers, one patient at a time.
Putting the right person in the right role begins by finding the right candidates. Our entire model revolves around providing great service from awesome individuals. We don’t just fill open positions – we build careers. We hire outside the traditional channels, looking for people with a customer service mindset who come from all professional backgrounds. Our associates have many opportunities to advance within LYP Contact Center, and we’re dedicated to providing a solid foundation for a lasting career in patient care.
Many of our mid-level and senior staff understand exactly what’s happening on the front lines of patient communications – because we’ve been there. Empowered, experienced staff create caring connections your patients can feel.
of our current management team were promoted in-house
of our Development team started as Call Center Associates
of our Client Services team were once Call Center Associates
The demands on the medical field are unique, which is why all our contact center associates specialize in healthcare communications. Our compassionate, caring associates understand their role and responsibility in helping patients access the care they need.
Our headquarters are in Cincinnati, OH, but our team of dedicated associates are empowered to work seamlessly with clients in any state and time zone.
Learn how LYP Contact Center shows your patients how much you care.