Show the world how much you love your patients.
Patients today choose healthcare with a consumer mindset. If you’re not proactively finding ways to make your patients feel special, you’re already behind the curve. A stand-out experience begins the moment patients connect to make an appointment.
Since 2013, we have been delivering game-changing solutions to streamline the patient scheduling and outreach experience, providing concierge-style service as we help healthcare organizations scale their contact centers and back-office staff.
Our Mission
To lead with dynamic solutions and
service that elevates the patient
experience.
Our Vision
To be the most sought-after
thought-leaders in the healthcare
service industry.
Our Core Values
WE SET OUR
SIGHTS ON
THE HORIZON
we are always looking for new innovative ways to not only solve problems for our clients but delight them through our new ideas.
WE ARE EACH
PART OF THE
INNER CIRCLE
All are welcome here, and we actively focus on ensuring everyone feels this way.
WE ARE
MADE
TO SERVE
Our associates, clients and their patients are our priority. and we treat them with the utmost respect by listening attentively and assisting gracefully with compassion.
WE GIVE
OUR ALL,
ALL THE TIME
With each day and in each task, we deliver excellence through our passion and feel pride in a job well done.
WE ARE
AN OPEN
BOOK
Transparency, honesty and respect are fundamental pillars that create an authentic experience everyone that knows us feels and believes.
We are proud to have been awarded the
URAC Contact Center 1.0 Accreditation
Contact Center | 11/01/2025
Certified Healthcare Specialists
The demands on the medical field are unique, which is why all our patient care associates specialize in healthcare communications. Our compassionate, caring associates understand their role and responsibility in helping patients access the care they need.
Happy Employees Deliver Superior Service
Many of our mid-level and senior staff understand exactly what’s happening on the front lines of patient communications – because we’ve been there. Empowered, experienced staff create caring connections your patients can feel.
over 50%
of our current management team were promoted in-house
4 out of 5
of our Development team started as Patient Care Associates
60%
of our Client Services team were once Patient Care Associates
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.