Your call center support should conform to exactly what you need. Our flexible medical call center services fill gaps in your organization, from project-based engagements to full management of your inbound and outbound patient communications.
“LYP Contact Center has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Zadia’s positive attitude is contagious. Patients often compliment her for brightening their day as she helps schedule appointments or connect them with their doctors. Her unwavering commitment to creating the best experience for patients carries over into how she leads her team, and as she often says, “Teamwork makes the dream work."
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Contact Center, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Peggy is the heart of our team and encompasses all of our core values. She gives 100% of herself every day and works hard to promote great customer service in all aspects of her workday. She takes every one of her peers under her wing and does everything in her power to help make them as great as possible.
Pam works hard every day and has become an amazing trainer and mentor to LYP new hires. She makes herself available to help every time she is asked and continually exceeds expectations. She is a strong leader, trainer, and teammate.
Learn how LYP Contact Center shows your patients how much you care.