Meet Our Leadership Team

Get to know the industry leaders who are paving the way for more personalized patient experiences. Our executive team has a long history helping healthcare companies handle communications more efficiently and effectively.

LYP Contact Center Leadership

Scott Farmer


Steven Gorel

VP of Client Success

LaToya (Niecey) Freeman

VP of Employee Success

Jessica Mullins

VP of People & Culture

Shawna Lindsey

Director of IT

Christine Hammond

Director of Quality

Matt Toft

Director of Solutions & Innovation

Gloria Neece

Manager, Workforce Management

Jason Barron

Operations Manager

Shawnte Branscum

Operations Manager

Jennifer Calhoun

Operations Manager

Andrew Pottinger

Operations Manager

Client Success Team

Beth Walker

Robert Mays

Becky Murray

Malia Zimmermann

Whitney McClaurin

Andrew Clark

We’re here to help you help your patients.

Learn how LYP’s medical contact center shows patients how much you care.