Meet Our Leadership Team

Get to know the industry leaders who are paving the way for more personalized patient experiences. Our executive team has a long history helping healthcare companies handle communications more efficiently and effectively.

LYP Contact Center Leadership

Scott Farmer


Matt Toft

Director of Solutions & Innovation

LaToya (Niecey) Freeman

Director, Learning & Development

Ashley Clarke

Director, Client Services

Jennifer Calhoun

Operations Manager

Shawnte Branscum

Operations Manager

Andrew Pottinger

Operations Manager

Jason Barron

Operations Manager

Christine Hammond

Manager, Quality Services

Gloria Neece

Manager, Workforce Management

Jessica Mullins

HR Business Partner

Shawna Lindsey

IT Manager

Morgan Stitsinger

Talent Acquisition Partner

Client Service Team

Beth Walker

Madeline Gold

Taylor Skinner

Terra Allison

We’re here to help you help your patients.

Learn how LYP’s medical contact center shows patients how much you care.