Meet Our Leadership Team

Get to know the industry leaders who are paving the way for more personalized patient experiences. Our executive team has a long history helping healthcare companies handle communications more efficiently and effectively.

LYP Contact Center Leadership

Scott Farmer


Ron Davis


Kenneth Marsh

Chief Analytics Officer

Steven Gorel

VP of Client Success

LaToya (Niecey) Freeman

VP of Employee Success

Jessica Mullins

VP of People & Culture

Sarah Baker

Director of Marketing & Communications

David Ledwith

Director of Sales

Shawna Lindsey

Director of IT

Christine Hammond

Director of Quality

Matt Toft

Director of Solutions & Innovation

Crystal Brockman

Manager, Workforce Management

Gloria Neece

Manager, Workforce Management

Jason Barron

Operations Manager

Shawnte Branscum

Operations Manager

Jennifer Calhoun

Operations Manager

Andrew Pottinger

Operations Manager

Client Success Team

Andrew Clark

Robert Mays

Whitney McClaurin

Becky Murray

Betty Stanger

Beth Walker

We’re here to help you help your patients.

Learn how LYP’s medical contact center shows patients how much you care.