Make an Excellent First Impression Using Our Healthcare Call Center
Your patient access center is the “virtual front door” to your organization – make sure your patients feel welcome. We provide compassionate, live 24/7/365 communications support from experienced, HIPAA-trained call center associates. With support from LYP Health Management, your patients will always know you care.
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
Helping All Types of Healthcare Heroes
Health Systems
Personalized service from caring healthcare-focused call center associates reduces cancelations, increases patient engagement, improves satisfaction scores, and ultimately helps keep a patient’s care within the health system. Partnering with LYP Health Management for inbound and outbound communications can help your organization serve your patients better and drive more revenue.
Hospitals
We help you solve the resource-draining challenges of delivering the level of service you want to be known for. Our highly-trained patient care associates who speak healthcare, know how to use your EMR, and are attuned to listening for opportunities to help keep a patient’s care inside the hospital network. Attentive, multi-lingual service reflects your brand values and makes every patient feel special.
Physicians & Specialty Practices
Partnering with LYP Health Management keeps your practice’s EMR current, your workflows running smoothly, and your provider schedules filled. Our healthcare-exclusive call center associates know your EMR and follow your scheduling protocols, improving consistency and ensuring patients are matched to the correct provider. Here are just a handful of the specialty areas where we have experience:
- Allergy
- Behavioral Health
- Chiropractic
- Ear, Nose, and Throat
- Dermatology
- Endoscopy
- Gastroenterology
- Imaging Centers
- Neurology
- Oncology
- Ophthalmology
- Orthopaedics
- OB/GYN
- Pain Treatment Centers
- Primary Care
- Radiology
- Urology
Federally Qualified Health Centers (FQHCs)
Securing funding for your FQHC depends on your ability to provide 24-hour telephone coverage for patients. Partnering with LYP Health Management expands your team quickly with friendly, experienced healthcare call center associates. Accelerate call response times by letting us manage the full or partial scope of your inbound communications. Reach more patients by turning to our teams to oversee outbound campaigns for preventative, routine, or follow-up care. We offer flexible solutions to meet your organization’s goals.
Allied Health Companies
Many solution providers serving the healthcare industry today provide valuable software and services and sometimes have a need to take inbound calls for their patients. LYP can help support your growth by letting you focus on your core competency, and we can provide your call center services in a completely white-labeled manner, consistent with your brand identity and required workflows.
Health Insurers
Answer calls faster and manage higher call volume by scaling up with experienced call center associates to provide 24/7 live communications. Our care associates are thoroughly trained on your organization’s workflow before they begin answering calls, so the experience is always seamless for your callers. Let our teams handle overflow calls during peak/off hours or partner with us to make rapid headway on outbound call campaigns.
Specialty Pharmacies
Our attentive call center associates represent your pharmacy with the same level of consistency and professionalism as your in-house staff. Let us supplement your staffing schedule to deliver 24/7 live caller assistance, handle higher call volumes, and take on outbound calling campaigns for prescription status, pick-up reminders, or billing initiatives.
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq H., Patient Care Associate
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel O., Contact Center Supervisor
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.