Who We Serve

Drive patient satisfaction and ROI with a world-class healthcare call center

Reduce the pressures of staffing, training, and maintaining a five-star healthcare call center. If you’re a medium to large practice or healthcare system, LYP Contact Center is the ideal solution for you. We help you deliver phenomenally personalized attention to everyone who contacts your organization.

Make an Excellent First Impression Using Our Healthcare Call Center

Your patient access center is the “virtual front door” to your organization – make sure your patients feel welcome. We provide compassionate, live 24/7/365 communications support from experienced, HIPAA-trained call center associates. With support from LYP Contact Center, your patients will always know you care.

Helping All Types of Healthcare Heroes

Health Systems

Personalized service from caring healthcare-focused call center associates reduces cancelations, increases patient engagement, improves satisfaction scores, and ultimately helps keep a patient’s care within the health system. Partnering with LYP Contact Center for inbound and outbound communications can help your organization serve your patients better and drive more revenue.

Hospitals

We help you solve the resource-draining challenges of delivering the level of service you want to be known for. Our highly-trained patient care associates who speak healthcare, know how to use your EMR, and are attuned to listening for opportunities to help keep a patient’s care inside the hospital network. Attentive, multi-lingual service reflects your brand values and makes every patient feel special.

Physicians & Specialty Practices

Partnering with LYP Contact Center keeps your practice’s EMR current, your workflows running smoothly, and your provider schedules filled. Our healthcare-exclusive call center associates know your EMR and follow your scheduling protocols, improving consistency and ensuring patients are matched to the correct provider. Here are just a handful of the specialty areas where we have experience:

  • Allergy
  • Behavioral Health
  • Chiropractic
  • Ear, Nose, and Throat
  • Dermatology
  • Endoscopy
  • Gastroenterology
  • Imaging Centers
  • Neurology
  • Oncology
  • Ophthalmology
  • Orthopaedics
  • OB/GYN
  • Pain Treatment Centers
  • Primary Care
  • Radiology
  • Urology

Federally Qualified Health Centers (FQHCs)

Securing funding for your FQHC depends on your ability to provide 24-hour telephone coverage for patients. Partnering with LYP Contact Center expands your team quickly with friendly, experienced healthcare call center associates. Accelerate call response times by letting us manage the full or partial scope of your inbound communications. Reach more patients by turning to our teams to oversee outbound campaigns for preventative, routine, or follow-up care. We offer flexible solutions to meet your organization’s goals.

Allied Health Companies

Many solution providers serving the healthcare industry today provide valuable software and services and sometimes have a need to take inbound calls for their patients. LYP can help support your growth by letting you focus on your core competency, and we can provide your call center services in a completely white-labeled manner, consistent with your brand identity and required workflows.

Health Insurers

Answer calls faster and manage higher call volume by scaling up with experienced call center associates to provide 24/7 live communications. Our care associates are thoroughly trained on your organization’s workflow before they begin answering calls, so the experience is always seamless for your callers. Let our teams handle overflow calls during peak/off hours or partner with us to make rapid headway on outbound call campaigns.

Specialty Pharmacies

Our attentive call center associates represent your pharmacy with the same level of consistency and professionalism as your in-house staff. Let us supplement your staffing schedule to deliver 24/7 live caller assistance, handle higher call volumes, and take on outbound calling campaigns for prescription status, pick-up reminders, or billing initiatives.

Meet Our Experienced Patient Care Associates

Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.

We’re here to help you help your patients.

Learn how LYP Contact Center shows your patients how much you care.