How It Works

We’re here to augment your teams – on your terms

Unify your contact centers and bring all your inbound and outbound patient communications into a single resource. We provide a deeper level of personalized care that no basic healthcare answering service can match. No matter which services or engagement terms you choose, the caller experience is seamless.

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What Can LYP Health Management Do For Your Organization?

Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.

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More Than an Answering Service, We Work with Your Workflow

FULL MANAGEMENT

Complete coverage for all of your inbound and outbound calls with full analytics reporting and QA monitoring. We maintain your organization’s high standards and patients never realize they are not speaking to staff in your office. We can fold your existing staff under our umbrella, ensuring outstanding patient call associates remain part of your team.

HYBRID SOLUTION

Expand your teams immediately with our highly-trained patient call specialists. Keep the staff you love, then add our agents part-time, after-hours, or to handle outbound campaigns or specific call types like scheduling/re-scheduling, billing, medical record request fulfillments, and more. We provide deeper levels of attention and care that are impossible to achieve from an inbound healthcare answering service alone.

ON-DEMAND

Set thresholds to automatically roll over incoming calls to LYP Health Management exactly when you need it – by volume or hold time. We’re available to help cover peak call times, staffing gaps, or to help patients during weekends or after hours. You control when and how support is activated.

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An Improved Experience for Everyone Involved

By focusing on first-call resolution, LYP Health Management helps increase satisfaction and outcomes for patients, providers, hospitals, and healthcare systems.

For Providers

  • Keep office staff focused on in-office patients
  • Respond to more patients
  • Deliver a seamless caller experience
  • Offer patients 24/7/365 access to your practice

For Patients

  • Connect with an attentive, caring associate 24/7/365
  • Reach helpful live associates after hours
  • Receive clear resolutions to calls

For Hospitals & Health Systems

  • Staff has more time to do the jobs and provide the care they are trained to provide.
  • Elevate patient experience scores
  • Proactive outreach helps patients fulfill test orders within your network

Getting Started is Simple

Partnering with LYP Health Management for improved two-way patient communication happens in three straightforward phases.

  • We collect your requirements
  • We establish benchmarks for progress
  • We right-size your staffing based on your call volumes
  • LYP Health Management associates are trained using your workflows
  • You provide access to your current patient communication platform
  • LYP Health Management associates begin inbound or outbound communication initiatives
  • We proactively and reactively audit call associate quality
  • We deliver ongoing call associate training to match changes in your workflow
  • We provide additional call center staff for high-volume initiatives (if needed)

Meet Our Experienced Patient Care Associates

Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.

Tariq H., Patient Care Associate

Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”

Jennifer S., Contact Center Lead

Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”  

Chanel O., Contact Center Supervisor

Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.

Netrell P., Patient Care Associate

Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.

Changing How Heathcare Providers Connect with Patients

500+

Friendly, attentive patient care associates

10M+

Healthcare calls handled annually

20+

Years’ experience serving healthcare organizations

“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”

- Tara Good, Practice Director, OHC

We’re here to help you help your patients.

Learn how LYP Health Management shows your patients how much you care.