How It Works

We’re here to augment your teams – on your terms

Unify your contact centers and bring all your inbound and outbound patient communications into a single resource. We provide a deeper level of personalized care that no basic healthcare answering service can match. No matter which services or engagement terms you choose, the caller experience is seamless.

What Can LYP Contact Center Do For Your Organization?

Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.

More Than an Answering Service, We Work with Your Workflow

FULL MANAGEMENT

Complete coverage for all of your inbound and outbound calls with full analytics reporting and QA monitoring. We maintain your organization’s high standards and patients never realize they are not speaking to staff in your office. We can fold your existing staff under our umbrella, ensuring outstanding patient call associates remain part of your team.

HYBRID SOLUTION

Expand your teams immediately with our highly-trained patient call specialists. Keep the staff you love, then add our agents part-time, after-hours, or to handle outbound campaigns or specific call types like scheduling/re-scheduling, billing, medical record request fulfillments, and more. We provide deeper levels of attention and care that are impossible to achieve from an inbound healthcare answering service alone.

ON-DEMAND

Set thresholds to automatically roll over incoming calls to LYP Contact Center exactly when you need it – by volume or hold time. We’re available to help cover peak call times, staffing gaps, or to help patients during weekends or after hours. You control when and how support is activated.

An Improved Experience for Everyone Involved

By focusing on first call resolution, LYP Contact Center helps increase satisfaction and outcomes for patients, providers, hospitals, and healthcare systems.

For Providers

  • Keep office staff focused on in-office patients
  • Respond to more patients
  • Deliver a seamless caller experience
  • Offer patients 24/7/365 access to your practice

For Patients

  • Connect with an attentive, caring associate 24/7/365
  • Reach helpful live associates after hours
  • Receive clear resolutions to calls

For Hospitals & Health Systems

  • Staff has more time to do the jobs and provide the care they are trained to provide.
  • Elevate patient experience scores
  • Proactive outreach helps patients fulfill test orders within your network

Getting Started is Simple

Partnering with LYP Contact Center for improved two-way patient communication happens in three straightforward phases.

  • We collect your requirements
  • We establish benchmarks for progress
  • We right-size your staffing based on your call volumes
  • LYP Contact Center associates are trained using your workflows
  • You provide access to your current patient communication platform
  • LYP Contact Center associates begin inbound or outbound communication initiatives
  • We proactively and reactively audit call associate quality
  • We deliver ongoing call associate training to match changes in your workflow
  • We provide additional call center staff for high-volume initiatives (if needed)

Meet Our Experienced Patient Care Associates

Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.

Changing How Heathcare Providers Connect with Patients

500+

Friendly, attentive patient care associates

10M+

Healthcare calls handled annually

20+

Years’ experience serving healthcare organizations

We’re here to help you help your patients.

Learn how LYP Contact Center shows your patients how much you care.