Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.
Complete coverage for all of your inbound and outbound calls with full analytics reporting and QA monitoring. We maintain your organization’s high standards and patients never realize they are not speaking to staff in your office. We can fold your existing staff under our umbrella, ensuring outstanding patient call associates remain part of your team.
Expand your teams immediately with our highly-trained patient call specialists. Keep the staff you love, then add our agents part-time, after-hours, or to handle outbound campaigns or specific call types like scheduling/re-scheduling, billing, medical record request fulfillments, and more. We provide deeper levels of attention and care that are impossible to achieve from an inbound healthcare answering service alone.
Set thresholds to automatically roll over incoming calls to LYP Contact Center exactly when you need it – by volume or hold time. We’re available to help cover peak call times, staffing gaps, or to help patients during weekends or after hours. You control when and how support is activated.
By focusing on first call resolution, LYP Contact Center helps increase satisfaction and outcomes for patients, providers, hospitals, and healthcare systems.
Partnering with LYP Contact Center for improved two-way patient communication happens in three straightforward phases.
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Zadia’s positive attitude is contagious. Patients often compliment her for brightening their day as she helps schedule appointments or connect them with their doctors. Her unwavering commitment to creating the best experience for patients carries over into how she leads her team, and as she often says, “Teamwork makes the dream work."
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Contact Center, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Friendly, attentive patient care associates
Healthcare calls handled annually
Years’ experience serving healthcare organizations
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
Learn how LYP Contact Center shows your patients how much you care.