A better experience begins with caring, attentive communications.
Patients are evaluating their experience with your organization from the moment they first make contact. Surprise them with hyper-personalized, concierge-style service that they never expected – nor experienced – from other healthcare providers.
Specializing exclusively in the medical field, our patient care associates have the patience, compassion, and experience to deliver excellent service for every type of call – including referring physicians and patients with chronic conditions or medical record requests. Whether we support your inbound or outbound patient communications, our medical call center services are seamless. Your callers will always feel like they are communicating directly with your office.
Solve Your Communication Challenges Once and For All
LYP Health Management helps you overcome the patient access hurdles that have been holding your organization back.
Instantly improve communication quality
We do more than offer after-hours and weekend answering services. Secure access to your EMR means we help serve your patients in the same way your front office staff does. Our HIPAA-compliant contact center associates focus on resolving patients’ needs in a single call.
Uphold high standards for security and compliance
When it comes to security and compliance, we’re in the 99th percentile compared to our peers. Our patient care associates are fully trained in HIPAA requirements and confidential, secure handling of PHI. All LYP Health Management personnel pass monthly background checks and complete ongoing training.
Conquer staffing challenges
Our consultants use our proven algorithm to help calculate the right staffing levels and call thresholds to meet the goals of your organization. We are trained on nearly every EMR available on the market.
Dependable and committed
Our experienced patient call associates love what they do, which is why we have a 94% retention rate. Expanding your teams with our associates enables your organization to scale quickly without compromising quality or experiencing any down time.
Let callers know you care
All our medical call center services revolve around providing better experiences for your patients, providers, VIPs, and everyone else who contacts your organization. Conversational, personalized attention lets callers know callers they matter.
Stop struggling with technology
Don’t allow your communication software to get in the way of a great patient experience. If your organization has outgrown your current platform or your existing system isn’t living up to your expectations, our healthcare-focused business process experts will offer solutions and guidance to help you select a more effective call center solution.
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Management, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Ivelisse A., Client Champion
Ivelisse’s unwavering passion and dedication to both our clients and patients set a standard that is truly unmatched. She consistently goes above and beyond to ensure that every interaction reflects her commitment to excellence and compassion. Ivelisse’s leadership, work ethic, and genuine care inspire those around her, making her an indispensable part of our organization. Her impact is felt not only in the quality of her work but also in the trust and respect she cultivates among her colleagues and the people we serve.
Ruta T., Operations Supervisor
Ruta embodies kindness, drive, and unwavering dedication. Her sharp intellect, combined with her unparalleled empathy and tireless work ethic, sets a standard of excellence that inspires everyone around her. Ruta’s ability to balance brilliance with genuine compassion creates a ripple effect, elevating not only her work but also the morale and performance of her entire team.
Stephanie L., Patient Care Associate
Stephanie is one of the longest tenured associates at LYP and brings a wealth of knowledge and expertise that has been instrumental in delivering aggressive goals and benchmarks on her team. Stephanie is dependable and often assists her team members in new processing implementations, refresher training, and shadowing. Stephanie gives her all, all the time. She is selfless, kind, caring, compassionate, and makes those around her better. Never one to shy away from a challenge, Stephanie has an extensive background in a variety of specialties and has served in many capacities with the organization. She prioritizes patient care and overall experience, and it is reflected in all her interactions.
Susan S., Client Champion
Susan is an exceptional leader whose dedication and diligence shine through in every task she takes on. Her unwavering commitment to excellence ensures that each day begins with positivity and professionalism, creating an environment where her team is set up for success. Susan's leadership style is both inspiring and empowering—she challenges her team in meaningful ways that not only boost morale but also drive measurable improvements in our overall performance. Her ability to lead with both heart and strategy has a transformative impact, fostering growth, collaboration, and a shared commitment to achieving our goals.
Bradley S., Patient Care Associate
Bradley’s commitment to patient care and the overall patient’s experience cannot be measured by words, rather captured in how he makes those patients feel after resolving all their issues. Bradley is a consummate team player, stepping up to lead various initiatives, all while maintaining exceptional quality. Bradley’s ability to adapt to change is one of the key characteristics to his success at LYP. He welcomes the challenge that comes with change and approaches it head on. He has been paramount to the success his team and aided in the development of several team members through training and coaching efforts.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.