Health management services that set a new standard for 1:1 patient communications and practice administrative services.
We are an invisible extension of your in-house staff, working in your workflow to fill gaps in your organization.
Your Dedicated Champions at LYP
An Improved Experience for
Everyone Involved
By focusing on first-call resolution, LYP Health Management helps increase satisfaction and
outcomes for patients, providers, hospitals, and healthcare systems.
For Providers
- Keep office staff focused
on in-office patients - Respond to more
patients - Deliver a seamless caller
experience - Offer patients 24/7/365
access to your practice
For Patients
- Connect with an
attentive, caring
associate 24/7/365 - Respond to more patients
- Reach helpful live
associates after hours - Receive clear resolutions
to calls
For Hospitals & Health Systems
- Staff has more time to
do the jobs and provide
the care they are trained
to provide. - Respond to more patients
- Elevate patient
experience scores - Proactive outreach helps
patients fulfill test orders
within your network
Patients Demand a Better Experience
Factors Driving Patients To
Leave Their Provider
Ease of Navigation Includes
- Difficult to do business with
- Poor front office administrative staff experience
- Poor online service and support
Influencers Driving
Patient To Select A Provider
Source: Accenture: Health Experience: The Difference Between Loyalty and Leaving
Solve Your Communications
Challenges with One Solution
LYP Health Management helps you overcome patient communications
hurdles that hold your organization back.
Improve Communication
Quality
Secure access to your EMR means we help serve your patients in the same way your front office staff does. Our HIPAA-compliant patient care associates focus on resolving patients’ needs in a single call.
Uphold High Standards for Security and Compliance
We’re in the 99th percentile for security and compliance. LYP is a URAC Certified Contact Center with 1.0 Accreditation. Our patient care associates are fully trained in HIPAA requirements and confidential, secure handling of PHI. All LYP Health Management personnel pass background checks and complete ongoing training.
Conquer Staffing
Challenges
Our team uses our proven algorithm to help calculate the right staffing levels and call thresholds to meet the goals of your organization. We are trained on nearly every EMR available on the market.
Dependable and
Committed
Our experienced patient call associates love what they do. Expanding your teams with our associates enables your organization to scale quickly without compromising quality or facing any downtime.
Let Your Patients Know You Care
Our medical services revolve around creating a better experience for your patients, providers, VIPs and everyone else who contacts your organization. Conversational, personalized attention lets callers know they matter.
Stop Struggling with
Technology
Don’t allow your communication software to get in the way of a great patient experience. If your organization has outgrown your current platform or your existing system isn’t living up to your expectations, our healthcare-focused business process experts will offer solutions and guidance to help you select a more effective call center solution.
Exceptional Patient Care Starts with LYP's Patient Care Associates
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
- Tara Good, Practice Director, OHC
“We needed to stand up a Contact Center in a relatively short amount of time. Although we knew volume would be low initially, we still required 24/7 coverage out of the chute. During the implementation requirements were in significant flux, but through it all LYP proved themselves to be ready, willing, and able to pivot. LYP brings an attitude of partnership to the relationship which facilitated a smooth go-live and continues to be of great value to the success of the service line.”
- Sabine Harrison, Suvida Health Care
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.