More than a Healthcare Answering Service – We Work with Your Workflow
Your call center support should conform to exactly what you need. Our flexible medical call center services fill gaps in your organization, from project-based engagements to full management of your inbound and outbound patient communications.
Unlike Any Other Patient Communication Service
We are not an answering service. LYP Contact Center takes the patient call experience to the next level with our ability to interface with any EMR or PM system.
100% healthcare focus
Our associates handle 10 million+ calls a year, focusing solely on serving the unique needs of patients, providers, and health networks.
Associates who care
LYP Health Management's team of attentive patient call center associates excel at helping others. Our associates show empathy and compassion to your patients while carefully handling PHI.
Your preferred platform
If you love your current call center platform, that’s what we’ll use. No need for you or your team members to learn a new system. We adapt to you.
Partnership on your terms
From on-demand work with your existing team, a part-time hybrid model, or fully outsourcing your communications to LYP Health Management, we can be involved as little or as much as you need. You decide. We deliver.
Customized to you
Our patient call center services interface with your practice operations, clinical applications, and EMR platform.
Full-service IT support
Our experienced IT team and EMR applications specialists will ensure seamless interfacing with your existing system without interrupting your workflow.
Patient Scheduling is a Difference Maker
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq H., Patient Care Associate
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.