More than a Healthcare Answering Service – We Work with Your Workflow
Your call center support should conform to exactly what you need. Our flexible medical call center services fill gaps in your organization, from project-based engagements to full management of your inbound and outbound patient communications.
Unlike Any Other Patient Communication Service
We are not an answering service. LYP Contact Center takes the patient call experience to the next level with our ability to interface with any EMR or PM system.
100% healthcare focus
Our associates handle 10 million+ calls a year, focusing solely on serving the unique needs of patients, providers, and health networks.
Associates who care
LYP Health Management's team of attentive patient call center associates excel at helping others. Our associates show empathy and compassion to your patients while carefully handling PHI.
Your preferred platform
If you love your current call center platform, that’s what we’ll use. No need for you or your team members to learn a new system. We adapt to you.
Partnership on your terms
From on-demand work with your existing team, a part-time hybrid model, or fully outsourcing your communications to LYP Health Management, we can be involved as little or as much as you need. You decide. We deliver.
Customized to you
Our patient call center services interface with your practice operations, clinical applications, and EMR platform.
Full-service IT support
Our experienced IT team and EMR applications specialists will ensure seamless interfacing with your existing system without interrupting your workflow.
Patient Scheduling is a Difference Maker
Meet Our Experienced Patient Care Associates and Employees
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Management, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Ivelisse A., Client Champion
Ivelisse’s unwavering passion and dedication to both our clients and patients set a standard that is truly unmatched. She consistently goes above and beyond to ensure that every interaction reflects her commitment to excellence and compassion. Ivelisse’s leadership, work ethic, and genuine care inspire those around her, making her an indispensable part of our organization. Her impact is felt not only in the quality of her work but also in the trust and respect she cultivates among her colleagues and the people we serve.
Ruta T., Operations Supervisor
Ruta embodies kindness, drive, and unwavering dedication. Her sharp intellect, combined with her unparalleled empathy and tireless work ethic, sets a standard of excellence that inspires everyone around her. Ruta’s ability to balance brilliance with genuine compassion creates a ripple effect, elevating not only her work but also the morale and performance of her entire team.
Stephanie L., Patient Care Associate
Stephanie is one of the longest tenured associates at LYP and brings a wealth of knowledge and expertise that has been instrumental in delivering aggressive goals and benchmarks on her team. Stephanie is dependable and often assists her team members in new processing implementations, refresher training, and shadowing. Stephanie gives her all, all the time. She is selfless, kind, caring, compassionate, and makes those around her better. Never one to shy away from a challenge, Stephanie has an extensive background in a variety of specialties and has served in many capacities with the organization. She prioritizes patient care and overall experience, and it is reflected in all her interactions.
Susan S., Client Champion
Susan is an exceptional leader whose dedication and diligence shine through in every task she takes on. Her unwavering commitment to excellence ensures that each day begins with positivity and professionalism, creating an environment where her team is set up for success. Susan's leadership style is both inspiring and empowering—she challenges her team in meaningful ways that not only boost morale but also drive measurable improvements in our overall performance. Her ability to lead with both heart and strategy has a transformative impact, fostering growth, collaboration, and a shared commitment to achieving our goals.
Bradley S., Patient Care Associate
Bradley’s commitment to patient care and the overall patient’s experience cannot be measured by words, rather captured in how he makes those patients feel after resolving all their issues. Bradley is a consummate team player, stepping up to lead various initiatives, all while maintaining exceptional quality. Bradley’s ability to adapt to change is one of the key characteristics to his success at LYP. He welcomes the challenge that comes with change and approaches it head on. He has been paramount to the success his team and aided in the development of several team members through training and coaching efforts.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.