More than a Healthcare Answering Service – We Work with Your Workflow
Your call center support should conform to exactly what you need. Our flexible medical call center services fill gaps in your organization, from project-based engagements to full management of your inbound and outbound patient communications.
24/7/365 Inbound Call Answering
- On Demand
- Part Time
- Full Outsourcing
Outbound Call Campaigns
- Patient Recall (ex. Well Visits)
- Reminder Calls
- Patient Rescheduling
- Pre-/Post-Operative
- Specialty Campaigns
Operational Specialties
- Patient Scheduling
- Patient Registration
- Pre-certification / Insurance Authorization/Verification Medical Records
- Patient Billing Calls
- And more
Patient Access Consulting
- Process Evaluation Improvement
- Workforce Management
- Staffing Levels Cost Savings
- And more
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq H., Patient Care Associate
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.