LYP Contact Center, LLC Website Privacy Policy and Notice and Terms of Use
Revised and Effective: June 21, 2024
Website Privacy Policy and Notice
LYP Contact Center, LLC (“LYP”) is committed to protecting medical, personal, and other information about you. We are required by law to maintain the privacy of our information about you, and to inform you about your rights and the ways in which we may collect, use, and disclose that information.
By using our accessing our websites or providing personal information or non-personal information to us or through our website(s), you consent to the collection, use, transfer, and disclosure of that information in accordance with this policy and applicable law.
This privacy notice discloses the privacy practices for loveyourpatient.com and all sites maintained by LYP. This privacy notice applies solely to information collected by this website and describes:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your
- The security procedures in place to protect the misuse of your
- How you can correct any inaccuracies in the
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Collection, Use, and Sharing
LYP is the sole owner of the information collected on this site. We may collect information that you voluntarily give us via email, our online form, or other direct contact from you, including voice, webchat, text or fax communications, or other mechanisms. We may also automatically collect information from you when you interact with our site, when you email us, or if you receive our email newsletter. This includes information about your computer and connection such as page views, your IP address, device identifiers, and information about the site(s) that referred you to loveyourpatient.com. This information may include personally identifiable information, which is defined as any information that enables us to identify you directly or indirectly by reference to an identifier, such as name, location data, online identifier, or one or more factors specific to you.
We will never sell or rent this information to anyone, and we do not use this information for fundraising.
We will use your information to contact you if you request a response from us, or if you choose to receive email newsletters or other communications from us. If you request a response from us, we may contact you in the future to tell you about our products or services, or changes to this privacy policy, unless you ask us not to do so.
We will not share your information with anyone outside of our organization except as needed to fulfill your request, as required by law, or in a good-faith effort to protect the rights, property, and safety of you, the public, or LYP.
If our website(s) provide links to other external websites, we are not responsible for the privacy policies, content, or data handling practices of those external websites. We encourage you to review the privacy policy of all sites that you visit, including those whose links may be provided by our website(s).
We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Using this site means you consent to the use of cookies.
Your Access to and Control Over Your Personal Information
You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website. You may also contact us to (1) see what data we have about you, if any; (2) change/correct any data we may have about you; (3) have us delete any data we may have about you, and (4) express any concern you may have about our use of your data.
You may request at any time that we delete any information about you that we may maintain. You can make this request by email at ashlee.birt@bluealliance.com , by phone at 970-418-3864, or in writing to:
Privacy Officer
LYP Contact Center, LLC
6871 Steger Dr
Cincinnati, Ohio 45237
We will respond to a verifiable request within 45 days, and if we require more time (up to 90 days) we will inform you in writing of the extension time and reason.
Security
LYP takes your privacy seriously, and we are committed to full compliance with all applicable laws and regulations.
We maintain strict privacy and security safeguards to protect your information online and offline, including strict limitations on access to any information we may collect. All personally identifiable information that we collect is stored in a secure environment.
We have taken all reasonable steps to ensure that information you share with us is encrypted and transmitted in a secure manner. However, no one can guarantee that any information transmitted electronically is fully secure and private and therefore, you use our website(s) at your own risk.
We will retain your information for as long as we need it to provide you services, manage your account (if applicable), or comply with legal obligations.
California Privacy Rights
The types of information we may collect on our sites may include identifiers such as your name, phone number, email, your employer and position, and any other information that you provide. This may be personal information as defined in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e)). This information is collected directly or indirectly through activity on our website(s).
Payment Information
LYP does not initiate or process any financial transactions, including credit card payments, on our public-facing sites. We do not collect payment information on our public-facing sites.
Protecting Children’s Privacy
LYP does not knowingly collect any personal information from children.
Users and Visitors From Outside the United States
LYP does not knowingly collect any personal information from any person or entity who is not a resident of the United States.
We do not collect, store, or use any personal information from any resident of the EEA, Switzerland, Canada, Mexico, Brazil, the United Kingdom, or any county other than the United States.
Internet-Based Advertising and Do Not Track Signals
LYP does not use external or third-party advertising on loveyourpatient.com or any other company site.
LYP does not currently respond to “Do Not Track” signals from your browser or device.
Policy Updates
We reserve the right to amend this privacy policy and notice at any time and at our discretion. The current policy and notice will be available on our website(s). Your use of this website constitutes your acceptance of the updated terms.
If you have any questions or if you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 970-418-3864 or via email at ashlee.birt@bluealliance.com.
Requesting More Information
LYP maintains information security and data protection policies. If you have questions about those policies, please contact us by telephone at 970-418-3864 or via email at ashlee.birt@bluealliance.com.
Applicable Law
This Privacy Policy and Terms of Use are governed by the laws of the United States of America.
LYP Non-Discrimination Notice
Revised and Effective Date: June 21, 2024
LYP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. LYP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
LYP Provides free aids and services to people with disabilities to communicate effectively with us,
such as:
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Information written in other languages
- Free language services to people whose primary language is not English, such as qualified interpreters
- Information written in other languages
If you need these services, please contact us at 970-418-3864.
If you believe that LYP has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Compliance Officer:
LYP Compliance Officer
6900 Steger Drive
Cincinnati, Ohio, 45237
Telephone number: 970-418-3864
Email: ashlee.birt@bluealliance.com.
If you need help filing a grievance, our Compliance Officer is available to help you.
You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (513) 924-5500.
Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (513) 924-5500.
繁體中文 (Chinese)
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電(513) 924-5500.
Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (513) 924-5500.
(Arabic) العربية
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل على الرقم )513( -924 5500.
Deitsch (Pennsylvania Dutch)
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call (513) 924-5500.
Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните )513( 924-5500.
Français (French)
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (513) 924-5500.
Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số )513( 924-5500.
Oroomiffa (Oromo)
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (513) 924-5500.
한국어 (Korean)
주의: 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다. (513) 924-5500. 번으로전화해주십시오.
Italiano (Italian)
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero(513) 924-5500.
日本語 (Japanese)
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。(513) 924-
- 5500. まで、お電話にてご連絡ください。
Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (513) 924-5500
Українська (Ukrainian)
УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до
безкоштовної служби мовної підтримки. Телефонуйте за номером )513( 924-5500.
Română (Romanian)
ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la )513( 924-5500.
Srpsko-hrvatski (Serbo-Croatian)
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite (513) 924-5500.
नेपाली(Nepali)
ध्यानदिनुहोस्:
तपार्इंलेनेपालीबोल्नुहुन्छभनेतपार्इंकोिनम्तिभाषासहायतासेवाहरूिदनिःशुल्करूपमाउपलब्धछ।फोनगनुहोस्
(513) 924-5500.
Tagalog (Tagalog – Filipino)
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (513) 924-5500.
Ikirundi (Bantu – Kirundi)
ICITONDERWA: Nimba uvuga Ikirundi, uzohabwa serivisi zo gufasha mu ndimi, ku buntu. Woterefona (513) 924-5500.
If you have any questions or if you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 970-418-3864 or via email at ashlee.birt@bluealliance.com.