Personalized service from caring healthcare-focused patient care associates reduces cancelations, increases patient engagement, improves satisfaction scores, and ultimately helps to keep the patient’s care within the health system. Partnering with LYP Health Management for patient access communications, back-office services and revenue cycle management services will help your organization serve your patients better and drive more revenue.
We help you solve the resource-draining challenges of delivering the level of service you want to be known for. Our healthcare-exclusive patient care associates who speak healthcare, know how to use your EMR, and are attuned to listening for opportunities to keep a patient’s care inside the hospital network. Attentive, multilingual service reflects your brand values and makes every patient feel special.
Partnering with LYP Health Management keeps your practice’s EMR current, your workflows running smoothly, and your provider schedules filled. Our healthcare-exclusive services teams know your EMR and follow your scheduling protocols, improving consistency and ensuring patients are matched to a correct provider. Here are just a handful of the specialty areas where we have experience:
Securing funding for your FQHC depends on your ability to provide 24-hour telephone coverage for patients. Partnering with LYP Health Management expands your team quickly with friendly, experienced healthcare call center associates. Accelerate call response times by letting us manage the full or partial scope of your inbound communications. Reach more patients by turning to our teams to oversee other patient access services like outbound campaigns for preventative, routine, or follow-up care. We offer flexible solutions to meet your organization’s goals.
Many solution providers serving the healthcare industry today provide valuable software and services and sometimes have a need to take inbound calls for their patients. LYP can help support your growth by letting you focus on your core competency, and we can provide your call center services in a completely white-labeled manner, consistent with your brand identity and required workflows.
Answer calls faster and manage higher call volume by scaling up with experienced patient care associates to provide 24/7 live communications. Our associates are thoroughly trained on your organization’s workflow before they begin answering calls, so the experience is always seamless for your callers. Let our teams handle overflow calls during peak/off hours or partner with us to make rapid headway on other services and outbound campaigns.
Our attentive patient care associates represent your pharmacy with the same level of consistency and professionalism as your in-house staff. Let us supplement your staffing schedule to deliver 24/7 live caller assistance, handle higher call volumes, and take on services such as outbound calling campaigns for prescription status, pick-up reminders, or billing initiatives.
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Management, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Ivelisse’s unwavering passion and dedication to both our clients and patients set a standard that is truly unmatched. She consistently goes above and beyond to ensure that every interaction reflects her commitment to excellence and compassion. Ivelisse’s leadership, work ethic, and genuine care inspire those around her, making her an indispensable part of our organization. Her impact is felt not only in the quality of her work but also in the trust and respect she cultivates among her colleagues and the people we serve.
Ruta embodies kindness, drive, and unwavering dedication. Her sharp intellect, combined with her unparalleled empathy and tireless work ethic, sets a standard of excellence that inspires everyone around her. Ruta’s ability to balance brilliance with genuine compassion creates a ripple effect, elevating not only her work but also the morale and performance of her entire team.
Stephanie is one of the longest tenured associates at LYP and brings a wealth of knowledge and expertise that has been instrumental in delivering aggressive goals and benchmarks on her team. Stephanie is dependable and often assists her team members in new processing implementations, refresher training, and shadowing. Stephanie gives her all, all the time. She is selfless, kind, caring, compassionate, and makes those around her better. Never one to shy away from a challenge, Stephanie has an extensive background in a variety of specialties and has served in many capacities with the organization. She prioritizes patient care and overall experience, and it is reflected in all her interactions.
Susan is an exceptional leader whose dedication and diligence shine through in every task she takes on. Her unwavering commitment to excellence ensures that each day begins with positivity and professionalism, creating an environment where her team is set up for success. Susan's leadership style is both inspiring and empowering—she challenges her team in meaningful ways that not only boost morale but also drive measurable improvements in our overall performance. Her ability to lead with both heart and strategy has a transformative impact, fostering growth, collaboration, and a shared commitment to achieving our goals.
Bradley’s commitment to patient care and the overall patient’s experience cannot be measured by words, rather captured in how he makes those patients feel after resolving all their issues. Bradley is a consummate team player, stepping up to lead various initiatives, all while maintaining exceptional quality. Bradley’s ability to adapt to change is one of the key characteristics to his success at LYP. He welcomes the challenge that comes with change and approaches it head on. He has been paramount to the success his team and aided in the development of several team members through training and coaching efforts.
Learn how LYP Health Management shows your patients how much you care.