Who We Serve
LYP Health Management services are ideal for medium to large practices (15+ providers) and healthcare systems. We provide concierge-style services and communications support for organizations across the healthcare spectrum.
- Health Systems
- Hospitals
- Physicians & Specialty Practices
- Allied Health Companies
- Health Insurers
- Specialty Pharmacies
- Federally Qualified Health Centers (FQHCs)
Getting Started is Simple
Partnering with LYP Health Management for improved two-way patient communication happens in three straightforward phases.
- We collect your requirements
- We establish benchmarks for progress
- We right-size our staffing based on volume and needs
- LYP Health Management Associates are trained using your workflows
- You provide access to your current patient communication platform
- LYP Health Management Associates begin inbound or outbound communication initiatives
- We proactively and reactively audit call associate quality
- We deliver ongoing call associate training to match changes in your workflow
- We provide additional call center staff for high-volume initiatives (if needed)
Meet Our Experienced Patient Care Associates
Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.
Tariq H., Patient Care Associate
Tariq’s outstanding service inspires patients to take the time to share their great experiences. From one happy patient, “Tariq was very polite and provided me with all the information I needed. He deserves an A+! I hope I get to talk with him every time I call.”
Jennifer S., Contact Center Lead
Jennifer is a shining example of our core value of providing exceptional service. Her commitment to quality helps free physicians and staff to focus solely on delivering great patient care. One client recently raved, “It’s the best follow-up I’ve ever seen, and I’m in the service industry, where follow-up is the difference between first and last place.”
Chanel O., Client Success Manager
Chanel exemplifies our core value of high-quality service. She will go out of her way to help anyone on any team. She embraces new challenges with grace, happily stepping up to work on anything needed or asked of her. We're in awe of her ability to assist multiple teams and willingness to always learn more.
Netrell P., Patient Care Associate
Patients go out of their way to compliment Netrell for outstanding customer service. One patient said he was "blown away" by the extra steps Netrell took to resolve a challenging call. Since joining LYP Health Managment, Netrell has helped thousands of patients schedule medical appointments, all while delivering the quality of service that surprises and delights patients.
Changing How Healthcare Providers Connect with Patients
500+
Friendly, attentive patient care associates
25M+
Healthcare calls handled annually
10+
Years’ experience serving healthcare organizations
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
- Tara Good, Practice Director, OHC
“We needed to stand up a Contact Center in a relatively short amount of time. Although we knew volume would be low initially, we still required 24/7 coverage out of the chute. During the implementation requirements were in significant flux, but through it all LYP proved themselves to be ready, willing, and able to pivot. LYP brings an attitude of partnership to the relationship which facilitated a smooth go-live and continues to be of great value to the success of the service line.”
- Sabine Harrison, Suvida Health Care
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.