You love your patients.
We help you show it.

Create a compassionate, one-on-one patient experience by partnering with an established patient call center focusing exclusively on healthcare and medical organizations.

The 24/7/365 Invisible Extension of Your Team

Helping your organization deliver concierge-style patient access is what we do best. Your partnership with LYP Contact Center is so seamless, your patients will never know whether they are talking with your front office staff or our experienced care associates.

After all, “LYP” is short for “love your patient.” It’s our job to make sure it shows.
INDUSTRY CHALLENGE

Office Hours Leave Patients Hanging

Patients’ “consumer” mindset creates the expectation of around-the-clock accessibility.

OUR SOLUTION

No Call Goes Unanswered

We are ready to serve your patients every day, at every hour. Every caller will speak with a caring, knowledgeable associate every time they contact your office, at every hour, 24/7/365.

INDUSTRY CHALLENGE

Time-Intensive Tasks Divert Specialty Resources

Tasks like re-scheduling, appointment reminders, post-procedure follow-ups, and more occupy hours of your staff’s valuable time.

OUR SOLUTION

Free Up Your Clinical Staff

Enable your onsite teams to focus on clinical work, not paperwork. Our experienced patient call center associates handle patient logistics and communication, so your staff can stay focused on their core work.

INDUSTRY CHALLENGE

Staffing Limitations

Specialized associate skill sets, inconsistent call volumes, high turnover, and intensive onboarding prevent the ability to consistently and accurately meet staffing needs.

OUR SOLUTION

A 24/7/365, Scalable Solution

LYP Contact Center provides the extra capacity you need with reliable, flexible services that support any or all of your inbound and outbound patient communications – all while documenting each patient’s record in your EMR.

INDUSTRY CHALLENGE

Value-Based Care Communications

Proactively encouraging patients to stay current with their health maintenance can double the workload for your front office staff.

OUR SOLUTION

Help Patients Get What They Need

Talking with a live, compassionate associate with access to your EMR improves effectiveness in booking follow-ups, annual screenings, and exams.

What Can LYP Contact Center Do For Your Organization?

Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.

Unlike Any Other Patient Communication Service

We are not an answering service. LYP Contact Center takes the patient call experience to the next level with our ability to interface with any EMR or PM system.

100% healthcare focus

Our associates handle 10 million+ calls a year, focusing solely on serving the unique needs of patients, providers, and health networks.

Associates who care

LYP Contact Center's team of attentive patient call center associates excel at helping others. Our associates show empathy and compassion to your patients while carefully handling PHI.

Your preferred platform

If you love your current call center platform, that’s what we’ll use. No need for you or your team members to learn a new system. We adapt to you.

Partnership on your terms

From on-demand work with your existing team, a part-time hybrid model, or fully outsourcing your communications to LYP Contact Center, we can be involved as little or as much as you need. You decide. We deliver.

Customized to you

Our patient call center services interface with your practice operations, clinical applications, and EMR platform.

Full-service IT support

Our experienced IT team and EMR applications specialists will ensure seamless interfacing with your existing system without interrupting your workflow.

Choose the Services You Need

Flexibility is built into our business model. From fully contracted inbound call center help, seasonal outbound campaigns, specific communication initiatives for billing, finance, and more, we customize our tailored solutions to you.

  • Appointment scheduling
  • Patient recall
  • Post-surgery follow-up
  • Prescription renewals
  • Medical records requests
  • And more

Changing How Healthcare Providers Connect with Patients

500+

Friendly, attentive patient care associates

10M+

Healthcare calls handled annually

20+

Years' experience serving healthcare organizations

We’re here to help you help your patients.

Learn how LYP Contact Center shows your patients how much you care.