Helping your organization deliver concierge-style patient access is what we do best. Your partnership with LYP Contact Center is so seamless, your patients will never know whether they are talking with your front office staff or our experienced care associates.
Patients’ “consumer” mindset creates the expectation of around-the-clock accessibility.
We are ready to serve your patients every day, at every hour. Every caller will speak with a caring, knowledgeable associate every time they contact your office, at every hour, 24/7/365.
Tasks like re-scheduling, appointment reminders, post-procedure follow-ups, and more occupy hours of your staff’s valuable time.
Enable your onsite teams to focus on clinical work, not paperwork. Our experienced patient call center associates handle patient logistics and communication, so your staff can stay focused on their core work.
Specialized associate skill sets, inconsistent call volumes, high turnover, and intensive onboarding prevent the ability to consistently and accurately meet staffing needs.
LYP Contact Center provides the extra capacity you need with reliable, flexible services that support any or all of your inbound and outbound patient communications – all while documenting each patient’s record in your EMR.
Proactively encouraging patients to stay current with their health maintenance can double the workload for your front office staff.
Talking with a live, compassionate associate with access to your EMR improves effectiveness in booking follow-ups, annual screenings, and exams.
Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.
We are not an answering service. LYP Contact Center takes the patient call experience to the next level with our ability to interface with any EMR or PM system.
Our associates handle 10 million+ calls a year, focusing solely on serving the unique needs of patients, providers, and health networks.
LYP Contact Center's team of attentive patient call center associates excel at helping others. Our associates show empathy and compassion to your patients while carefully handling PHI.
If you love your current call center platform, that’s what we’ll use. No need for you or your team members to learn a new system. We adapt to you.
From on-demand work with your existing team, a part-time hybrid model, or fully outsourcing your communications to LYP Contact Center, we can be involved as little or as much as you need. You decide. We deliver.
Our patient call center services interface with your practice operations, clinical applications, and EMR platform.
Our experienced IT team and EMR applications specialists will ensure seamless interfacing with your existing system without interrupting your workflow.
“LYP Contact Center has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
Flexibility is built into our business model. From fully contracted inbound call center help, seasonal outbound campaigns, specific communication initiatives for billing, finance, and more, we customize our tailored solutions to you.
Friendly, attentive patient care associates
Healthcare calls handled annually
Years' experience serving healthcare organizations
Learn how LYP Contact Center shows your patients how much you care.