You love your patients.
We help you show it.
Create a compassionate, one-on-one patient experience by partnering with an established healthcare services provider. Our patient call center focuses exclusively on healthcare and medical organizations.
The 24/7/365 Invisible Extension of Your Team
Helping your organization deliver concierge-style patient access is what we do best. Your partnership with LYP Health Management is so seamless, your patients will never know whether they are talking with your front office staff or our experienced care associates.
After all, “LYP” is short for “love your patient.” It’s our job to make sure it shows.
INDUSTRY CHALLENGE
Office Hours Leave Patients Hanging
Patients’ “consumer” mindset creates the expectation of around-the-clock accessibility.
OUR SOLUTION
No Call Goes Unanswered
We are ready to serve your patients every day, at every hour. Every caller will speak with a caring, knowledgeable associate every time they contact your office, at every hour, 24/7/365.
INDUSTRY CHALLENGE
Time-Intensive Tasks Divert Specialty Resources
Tasks like re-scheduling, appointment reminders, post-procedure follow-ups, and more occupy hours of your staff’s valuable time.
OUR SOLUTION
Free Up Your Clinical Staff
Enable your onsite teams to focus on clinical work, not paperwork. Our experienced patient call center associates handle patient logistics and communication, so your staff can stay focused on their core work.
INDUSTRY CHALLENGE
Staffing Limitations
Specialized associate skill sets, inconsistent call volumes, high turnover, and intensive onboarding prevent the ability to consistently and accurately meet staffing needs.
OUR SOLUTION
A 24/7/365, Scalable Solution
LYP Health Management provides the extra capacity you need with reliable, flexible services that support any or all of your inbound and outbound patient communications – all while documenting each patient’s record in your EMR.
INDUSTRY CHALLENGE
Value-Based Care Communications
Proactively encouraging patients to stay current with their health maintenance can double the workload for your front office staff.
OUR SOLUTION
Help Patients Get What They Need
Talking with a live, compassionate associate with access to your EMR improves effectiveness in booking follow-ups, annual screenings, and exams.
What Can LYP Health Management Do For Your Organization?
Scale your staff instantly with attentive, friendly care center associates who specialize in healthcare communication. Here’s what you can look forward to when working with us.
Contact Center
11/01/2025
Unlike Any Other Patient Communication Service
We are not an answering service. LYP Contact Center takes the patient call experience to the next level with our ability to interface with any EMR or PM system.
100% healthcare focus
Our associates handle 10 million+ calls a year, focusing solely on serving the unique needs of patients, providers, and health networks.
Associates who care
LYP Health Management's team of attentive patient call center associates excel at helping others. Our associates show empathy and compassion to your patients while carefully handling PHI.
Your preferred platform
If you love your current call center platform, that’s what we’ll use. No need for you or your team members to learn a new system. We adapt to you.
Partnership on your terms
From on-demand work with your existing team, a part-time hybrid model, or fully outsourcing your communications to LYP Health Management, we can be involved as little or as much as you need. You decide. We deliver.
Customized to you
Our patient call center services interface with your practice operations, clinical applications, and EMR platform.
Full-service IT support
Our experienced IT team and EMR applications specialists will ensure seamless interfacing with your existing system without interrupting your workflow.
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
- Tara Good, Practice Director, OHC
Choose the Services You Need
Flexibility is built into our business model. From fully contracted inbound call center help, seasonal outbound campaigns, specific communication initiatives for billing, finance, and more, we customize our tailored solutions to you.
- Appointment scheduling
- Patient recall
- Post-surgery follow-up
- Prescription renewals
- Medical records requests
- And more
Changing How Healthcare Providers Connect with Patients
500+
Friendly, attentive patient care associates
10M+
Healthcare calls handled annually
20+
Years' experience serving healthcare organizations
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.