Exceptional Healthcare Services for Providers and Health Systems that Elevate Patient Care.
Improve patient experience, workload burdens and revenue with LYP’s healthcare exclusive services. From contact center services to back office and revenue cycle tasks, we compassionately serve your patients as an invisible extension of your team. LYP’s concierge-style services make partnering a seamless experience that will have your patients raving, your staff happy and your bottom line healthy. After all, “LYP” is short for “love your patient.” It’s our goal to help you show how much you care.
INDUSTRY CHALLENGE
Quality Patient Care Doesn’t Keep Office Hours
The modern patient expects access, 24/7/365. This “consumer” mindset has grown in the last few years.
OUR SOLUTION
No Call Goes Unanswered
Our caring and knowledgeable Patient Care Associates are ready to serve your patients, day or night, weekday or weekend.
INDUSTRY CHALLENGE
Time-Intensive Tasks Divert Specialty Resources
Tasks like re-scheduling and appointment reminders, post-procedure follow-ups, pre-authorizations, referrals and more occupy hours of your staff’s valuable time.
OUR SOLUTION
Free Up Your Clinical Staff
Enable your in-house staff to focus on clinical work, not paperwork. Our experienced teams of associates handle patient logistics and communication, so your staff can stay focused on their core work.
INDUSTRY CHALLENGE
Staffing Limitations
Challenging job market, specialized associate skill sets, inconsistent call volumes, high turnover, and intensive onboarding prevent the ability to meet staffing needs consistently and accurately.
OUR SOLUTION
A 24/7/365, Scalable Solution
LYP Health Management provides the extra capacity you need with reliable, flexible services that support any or all your inbound and outbound patient communications- all while documenting each patient’s record in your EMR.
INDUSTRY CHALLENGE
Value-Based Care Communications
Population health campaigns are vital for patient health, decreasing patient leakage and practice health; but it can double the workload for your front office staff.
OUR SOLUTION
Help Patients and Your Practice Get What They Need
Our Patient Access team will manage your population health campaigns, keeping patients happier and healthier, staff workloads manageable and the organization’s financial outlook strong.
Why LYP Health Management?
LYP Health Management provides dynamic solutions that elevate the patient experience.
You want your patients to receive the best possible care and your patients have come to expect it. Patient experience is more important than ever before with advancements in telehealth, technology, and increased options in care. Integrating LYP’s services into your patient experience will help your organization reach higher levels of patient attention and satisfaction.
A better experience begins with caring, attentive communication.
Patients are evaluating their experience with your organization from the moment they first make contact. Delight them with the hyper-personalized, concierge-style service they want.
Specializing exclusively in the healthcare service industry, our patient care associates have the patience, compassion, and experience to deliver excellent service for every type of interaction- including referring physicians and patients with chronic conditions or medical record requests. Whether we support inbound/outbound patient communications, back office or revenue cycle services, your patients will always feel like they are communicating directly with your office.
LYP Health Management’s solutions enable your organization to overcome administrative hurdles that have been holding you back.
Instantly improve patient experience
We are more than an answering service. Secure access to your EMR means we help serve your patients in the same way your front office staff does. Our HIPAA-compliant and URAC certified contact center associates focus on resolving patients’ needs in a single call.
Uphold high standards for security and compliance
When it comes to security and compliance, we’re in the 99th percentile compared to our peers. Our associates are fully trained in HIPAA requirements and confidential, secure handling of PHI. All LYP Health Management personnel complete ongoing training and certification.
Conquer staffing challenges
Our solutions and innovations team use our proven algorithms to help calculate the right staffing levels and call thresholds to meet the goals of your organization. We are trained in nearly every EMR available on the market.
Dependable and committed
Our experienced patient care associates love what they do, after all, we are made to serve. Expanding your teams with our associates enables your organization to scale quickly without compromising quality or experiencing any downtime.
Let your patients know you care
All our services revolve around providing better experiences for your patients, providers, VIPs, and everyone else who contacts your organization. Conversational, personalized attention lets callers know they matter.
Stop struggling with technology
Don’t allow your communication software to get in the way of a great patient experience. If your organization has outgrown your current platform or your existing system isn’t living up to your expectations, our healthcare-focused business process experts will offer solutions and guidance to help you select a more effective solution.
Meet LYP with Our CEO, Scott Farmer
Improving the Patient Experience for Patients and Providers
950+
Friendly, attentive patient care associates
30M+
Healthcare calls handled annually
10+
Years' experience serving healthcare organizations
“LYP Health Management has been a partner of Beacon Orthopaedics for over a decade. They have scaled with us throughout our significant growth over the years and continue to bring new and innovative ways to connect with our patients and physicians. Through their robust IT expertise and unique, data-driven patient contact center, we’ve been able to meet the needs of our employees, physicians, and patients every step of the way.”
- Andy Blankemeyer, Beacon Orthopaedics
“LYP has been a trusted and integrated partner working alongside our clinical care team to ensure patients have timely and compassionate access to our practice. We work with a dedicate Client Specialist who knows our practice inside and out and can offer solutions to better the client and patient experience. Excellent customer service and quick follow up.”
- Tara Good, Practice Director, OHC
“We needed to stand up a Contact Center in a relatively short amount of time. Although we knew volume would be low initially, we still required 24/7 coverage out of the chute. During the implementation requirements were in significant flux, but through it all LYP proved themselves to be ready, willing, and able to pivot. LYP brings an attitude of partnership to the relationship which facilitated a smooth go-live and continues to be of great value to the success of the service line.”
- Sabine Harrison, Suvida Health Care
“Astera has developed a meaningful partnership with LYP over the past three years. LYP has handled 550,000 patient calls during our partnership with professionalism and empathy. LYP’s leadership and associates have shown great flexibility while adjusting to our evolving workflows due to practice growth and the addition of various specialties. Astera looks forward to continuing our growth trajectory with LYP as a committed partner in supporting our patient’s needs.”
- Bob Gialanella, VP of Operations, Astera Cancer Care
“We are thrilled to partner with LYP. Their technology and team allow us to scale quickly and to implement provider protocol changes in an agile fashion across our organization. This allows us to serve our patients in an optimal way.”
- Rich Goode, CEO, Urology America
We’re here to help you help your patients.
Learn how LYP Health Management shows your patients how much you care.