Why LYP Contact Center?

Medical call center services that set a new standard for 1:1 patient communications

Your patients are the center of your universe and they deserve the best possible experience. Compassionate, healthcare-focused associates from LYP Contact Center help your organization reach unprecedented levels of patient attention and satisfaction.

A better experience begins with caring, attentive communications.

Patients are evaluating their experience with your organization from the moment they first make contact. Surprise them with hyper-personalized, concierge-style service that they never expected – nor experienced – from other healthcare providers.

Specializing exclusively in the medical field, our patient care associates have the patience, compassion, and experience to deliver excellent service for every type of call – including referring physicians and patients with chronic conditions or medical record requests. Whether we support your inbound or outbound patient communications, our medical call center services are seamless. Your callers will always feel like they are communicating directly with your office.

Solve Your Communication Challenges Once and For All

LYP Contact Center helps you overcome the patient access hurdles that have been holding your organization back.

Instantly improve communication quality

We do more than offer after-hours and weekend answering services. Secure access to your EMR means we help serve your patients in the same way your front office staff does. Our HIPAA-compliant contact center associates focus on resolving patients’ needs in a single call.

Uphold high standards for security and compliance

When it comes to security and compliance, we’re in the 99th percentile compared to our peers. Our patient care associates are fully trained in HIPAA requirements and confidential, secure handling of PHI. All LYP Contact Center personnel pass monthly background checks and complete ongoing training.

Conquer staffing challenges

Our consultants use our proven algorithm to help calculate the right staffing levels and call thresholds to meet the goals of your organization. We are trained on nearly every EMR available on the market.

Dependable and committed

Our experienced patient call associates love what they do, which is why we have a 94% retention rate. Expanding your teams with our associates enables your organization to scale quickly without compromising quality or experiencing any down time.

Let callers know you care

All our medical call center services revolve around providing better experiences for your patients, providers, VIPs, and everyone else who contacts your organization. Conversational, personalized attention lets callers know callers they matter.

Stop struggling with technology

Don’t allow your communication software to get in the way of a great patient experience. If your organization has outgrown your current platform or your existing system isn’t living up to your expectations, our healthcare-focused business process experts will offer solutions and guidance to help you select a more effective call center solution.

Meet Our Experienced Patient Care Associates

Get to know the friendly patient call associates who are ready to reflect your organization’s commitment to care during every patient conversation.

We’re here to help you help your patients.

Learn how LYP Contact Center shows your patients how much you care.